Refund policy

Returns & Refunds

Lilam Boutique currently accepts return requests for eligible orders delivered within the United States. To request a return, email Contactlilamshop@gmail.com within 7 days after tracking shows that all items in your order have been delivered. Please include your order number and the item you wish to return. If your order arrives in separate packages, the return window begins when the final package is delivered.

Eligible clothing must be unworn and unwashed, with its original tags and clear garment packaging, including the SKU label. Please wait for a return authorization number and shipping instructions before sending an item back. Your authorized return must be shipped within 7 days of submitting your request.

Return shipping is the customer’s responsibility unless an item arrived damaged or incorrect. If there is a problem with your order, contact us promptly and include photos. Original shipping and handling charges are non-refundable. We do not offer exchanges.

Beauty products, bodysuits, face masks, intimate apparel, jewelry, swimwear, and items marked final sale are not eligible for return. Returns that do not meet the conditions above may be declined. Once an eligible return is received and processed, the refund will be issued to the original payment method. Your bank may take additional time to post the refund.